Hockey Canada Careers

Hockey Canada Careers | Coordinator, Hockey Canada Foundation


Coordinator, Hockey Canada Foundation

REPORTS TO:  Executive Director, Hockey Canada Foundation
LOCATION:  While we have offices in Calgary, AB, Ottawa, ON and Toronto, ON, candidates from across Canada are invited to apply
STATUS: Permanent, Full Time


Reporting directly to the Manager, Philanthropy, the Coordinator, Hockey Canada Foundation (HCF), will support all day to day operations and lead around the Assist Fund application process. They would be responsible for the update and management of the Assist Fund critical path and timeline. They will own and support the process from inception to completion, including participation in all Member Branch and Local Hockey Association (LHA) trainings, financial allocation and distribution to LHAs, application and updates to portal, customer service, troubleshooting and all Assist Fund and HCF inbox management in both official languages. They will also support all Canada Helps and HCF donation process, from receiving, acknowledgement, receipting, CRM and financial data capture and analytics. They must have the ability to know when and how to raise red flags as issues arise that may affect teamwork, productivity and communication.

This role requires an understanding of Hockey Canada and its Foundation brand promise and the ability to manage multiple projects with high levels of complexity. The Coordinator will working alongside HCF, Member Engagement, Finance, Events, Business Development & Partnerships, Legal, Marketing & Communications, Operations and National Teams and must have an integrated and solution focused approach


  • Act as point of contact in Assist Fund briefs and work requests from cross-functional teams.
  • Support the Executive Director in ensuring all applications are received and vetted in accordance with Stats Canada LICO (low-income cut-off) guidelines.
  • Make recommendations for effective workflow procedures and best practices in partnership with the rest of the team and interdepartmental partners.
  • Help manage HCF timelines by documenting project process using established tools.
  • Report on Assist Fund and donation status for HCF and Hockey Canada weekly/monthly/quarterly/annual status meetings and reports.
  • Manage HCF Assist Fund and General Mailbox and reply to all inquiries within 24-36 hours.
  • Manage all online donation tools like Canada Helps to ensure we are optimizing our ability to accept donations.
  • Process all donor acknowledgement letters according to the Stewardship Plan. Work with finance to ensure all donations that require CRA or IRS receipts are completed.
  • Working closely with ED, Manager of Philanthropy and Finance teams, to manage all database and financial data capture for HCF.
  • Apply knowledge, skills and organization policies and procedures to resolve a variety of issues and complete a wide range of tasks.
  • Work as a competent member of the team, willingly providing back up support for colleagues when appropriate, as delegated and actively supporting group goals.


  • 2-4 years of proven and progressive customer service/project management experience.
  • Post-secondary education or equivalent experience in a related field.
  • Customer Service and solutions oriented.
  • Be comfortable managing and influencing people who are not direct reports, as well as executive level personnel.
  • Confidently lead, motivate and influence progress.
  • Extraordinary attention to detail and organizational skills.
  • Expects highest-quality performance from self and others.
  • Knowledge and experience with Adobe and Microsoft Office software packages, as well as CRM database(s) and Project Management Software like
  • Passion for the sport of Hockey and commitment to collaboration, integration and working as a strong team.
  • High level of poise and professionalism.
  • Ability to prioritize workload and solve problems quickly.
  • Results-driven with ability to set and deliver on priorities.
  • Self-motivated with the ability to work in a team environment.
  • Bilingualism (English/French) is mandatory.
  • Satisfactory Criminal Record Check, including Vulnerable Sector Verification

To view the full job description click here.

At Hockey Canada we are an equal opportunity employer and value diversity within our organization. Qualified Candidates are invited to submit their resume including salary expectations to [email protected].

*Bilingual Candidates (French and English) is mandatory for this position

**A Satisfactory Criminal Record Check and Vulnerable Person’s Check is required of all Hockey Canada Employees and Volunteers.


Hockey Canada is the national governing body for grassroots hockey in the country. The organization works in conjunction with the 13 provincial members, the Canadian Hockey League and USports in growing the game at all levels. Hockey Canada oversees the management of programs in Canada from entry-level to high performance teams and competitions, including world championships and the Olympic Winter Games. Hockey Canada is also Canada’s voice within the International Ice Hockey Federation.


"Lead, Develop, and Promote Positive Hockey Experiences."


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