REPORTS TO: Senior Manager, IT
LOCATION: Ottawa, ON
STATUS: Permanent, Full-Time
APPLICATION DEADLINE: November 18, 2019
Reporting to the Senior Manager, IT the Coordinator responds to requests escalated from the call-centre for matters related to the Hockey Canada Registry System (HCR). To resolve these requests, the Coordinator may be required to interact with Consultants, Vendors, and Member - Branch staff. The IT Coordinator will also work very closely with an outside third-party provider for customer support (this includes daily collaboration, education and coaching). While not working specifically on HCR matters, the Coordinator will be focused on documentation management, proactive customer contact including the execution of a customer service plan, identifying opportunities for improvement and supporting other IT projects and initiatives as required.
The position demands a high level of customer service, strong communication skills as well as technical skills and aptitude.
Qualified Candidates are invited to submit their resume and cover letter including salary expectations to [email protected]
*Bilingual Candidates (French and English) is mandatory for this role
**A Satisfactory Criminal Record Check and Vulnerable Person’s Check is required of all Hockey Canada Employees and Volunteers
Hockey Canada is the national governing body for grassroots hockey in the country. The organization works in conjunction with the 13 provincial members, the Canadian Hockey League and USports in growing the game at all levels. Hockey Canada oversees the management of programs in Canada from entry-level to high performance teams and competitions, including world championships and the Olympic Winter Games. Hockey Canada is also Canada’s voice within the International Ice Hockey Federation.
"Lead, Develop, and Promote Positive Hockey Experiences."
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