Fan Guide & F.A.Q.

General Event Information

CLICK HERE to download the Fan Guide (PDF)

2013 IIHF Ice Hockey Women’s World Championship
April 2-9, 2013 – Ottawa, Ont.

SBP Arena – 13 games
Nepean Sportsplex – eight games
Pre-tournament games to be held across Ontario

2013 Seeding (according to 2012 results):

Group A: Canada (1), United States (2), Switzerland (3), Finland (4)
Group B: Sweden (5), Russia (6), Germany (7), Czech Republic (promoted)


Q: I can’t go to all 12 games, what other ticket options will I have?
A: The 12‐game ticket packages are your best value in attending the world championship. It gives you access to the best seats, best pricing (savings of over $100), and a free souvenir program.

Other options that are available if the full package doesn’t work include three‐day packs and doubleheader day passes. Please CLICK HERE to look at all of the available ticket packages, and follow the event on Twitter for up‐to‐date information at

Q: What can I do with any unused tickets?
A: If you are unable to use your tickets for a particular game, you can donate them to our Tickets for Kids program. You will be helping to give the youth of our city a chance to experience the once-in-a-lifetime opportunity of attending a 2013 IIHF Ice Hockey Women’s World Championship game.

Please return tickets to:
2013 Women’s World Championship
N204 - 801 King Edward Avenue
Ottawa, Ontario K1N 6N5
Tel: 613-562-5677
Fax: 613-562-5676

By donating your tickets, you will be entered into a draw for a chance to win one of five pairs of tickets to see the gold medal game at the 2013 IIHF Ice Hockey Women’s World Championship at SBP Arena. One entry for every pair of tickets donated. Visit for full details.

Q: When can I get tickets to the 2013 IIHF Ice Hockey Women’s World Championship? 
A: Tickets are available online now or by calling 613‐599‐FANS (3267). Twelve‐game ticket packages are on sale now, and include all Team Canada games, playoff round and medal round games at SBP Arena, home of the Ottawa Senators. Packages are on sale for $184, $239 or $289. CLICK HERE to purchase a ticket package.

Q: When will my tickets be delivered to me?
A: All full‐event package holders who purchase their 12‐game packages prior to Dec. 1, 2012 will receive a commemorative souvenir ticket package in February 2013. All other package and group ticket purchasers will receive their packages by the end of February 2013.

Q: I want to bring my sports team/office staff/community group to a game as a team‐building event, what options do you have available?
There are some amazing discounted group ticket offers available for the 2013 IIHF Ice Hockey Women’s World Championship, some of which even include a fundraising option for your group. For more information on your group inquiry, you can contact our group sales team at, or call (613) 599‐0210.


Q: How can I volunteer for the 2013 IIHF Ice Hockey Women’s World Championship?
A: For more information on volunteering, go to our website at Volunteer applicants must follow the registration process and will have to complete a record check. Not everyone who registers to volunteer will be accepted since a large number of applications are expected.


Q: When will the game schedule be set for the 2013 IIHF Ice Hockey Women’s World Championship?
A: The game schedule for the 2013 tournament is now available – Schedule/Results.

Q: What teams are going to be competing in the 2013 IIHF Ice Hockey Women’s World Championship?
A: Teams participating in the 2013 IIHF Ice Hockey Women’s World Championship include defending gold medallist Canada, the Czech Republic, Finland, Germany, Russia, Sweden, Switzerland and the United States.

Transportation and Parking

Getting to the Game
As thousands descend on Ottawa for the 2013 IIHF Ice Hockey Women’s World Championship, fans are encouraged to use public transportation and to carpool throughout the duration of the tournament.

Public Transportation
OC Transpo will be operating event-level service to SBP Arena and regular routes to Nepean Sportsplex. For up-to-date schedule, route and fare information, visit 

Week‐long and multi‐day parking passes will be available and first priority given to world championship ticket package buyers, starting in January 2013.
If you are planning on driving to games at SBP Arena, be sure to purchase your parking day passes now and save up to 30% off the single-game prices at the gate.  To order, CLICK HERE until March 1, 2013, to ensure delivery prior to the championship.
Please familiarize yourself with the site maps on the following pages. Specified lots at SBP Arena will be reserved for fans attending only one game (Lots 4 and 5) on a particular day, while others will be reserved for those attending both games (Lots 6, 7 and 9). Nepean Sportsplex parking is free and on a first-come-first-served basis.


Q: What time do doors open at SBP Arena?
Doors for all games at both venues will open one hour before the scheduled start time.

Q: I have tickets for both games in a doubleheader and I plan on attending both games.  Will I be able to stay inside the arena between games?
A; Yes, you will be able to stay inside the arena (SBP Arena or NSP). Upon arrival for the first game you will be required to present your tickets to both games.  Both tickets will be scanned, as well, the ticket for the second game and your hand will be stamped.  This will ensure that you able to remain inside the arena between games.

Q: What type of food and beverage options are there at SBP Arena and the NSP?
There are a variety of concessions available at both venues. At SBP Arena there are also a number of restaurants including:

  • Club Red – Fine dining and lounge.
  • Bert’s Place – Check out the pre-and post-game action on one of Bert’s 35 televisions while enjoying a succulent burger or ribs.
  • Frank Finnigan’s ‑ Enjoy tasty snacks, delicious sandwiches and desserts.
  • Local Heroes Hockey Country Lodge ‑ Enjoy several Local Heroes favourites, ice cold beer and terrific music before and after the game.
  • The Ledge Carvery & Bar ‑ Overlook the ice while enjoying hot and hearty made-to-order sandwiches and fresh salads.

At the NSP, enjoy the food and beverage options available at the concession or canteen before, during and after the game.

Q: Where can I get official 2013 IIHF Ice Hockey Women’s World Championship merchandise?
Official 2013 IIHF Ice Hockey Women’s World Championship and Team Canada merchandise will be available at multiple on-site locations at SBP Arena and the NSP. 

Q: Can I bring flags, banners or noisemakers to the games?
Guests are permitted to bring banners into the arenas, providing they don’t carry any disparaging or obscene messages, interfere with the game or other fans’ enjoyment of the game. Signs greater than 24" x 24" in size must be rolled up or folded upon entry into the building. Poles in excess of 36” used to display banners or flags are not permitted. For the comfort and safety of all patrons, laser pointers, air horns and other noisemakers are not permitted inside either venue.

Q: Am I allowed to bring my camera?
Recording devices, including audio or video (such as recorder or a digital camera with video component) are not permitted in either venue. However, guests are permitted to bring small still cameras without a camera bag to SBP Arena or the NSP.

Q: What do I do if my tickets have been lost or stolen?
Please contact one of our customer service representatives at 613-599-FANS (toll-free 1 877-788-3267) or All tickets that are lost, destroyed or inaccessible are subject to a $10 per ticket replacement charge. In the event this occurs, a replacement ticket will be provided that overrides any other ticket for those seat(s). In the case of stolen tickets, a police report must be filed with your local police department. This report must be presented to the ticket office. There is no service charge or replacement fee for stolen tickets.